Insights on AI, automation, and how small businesses can leverage technology to work smarter.
Claude Cowork and Claude Code live in the same app, but they're built for different jobs. Here's the rule of thumb I give my clients, a free one-page cheat sheet, and the longer version of how I decide which one to use.
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Claude Cowork turns Claude from a chat window into something closer to a coworker — one that works with the files on your computer while you do something else. Here's what it is, who it's for, and how to run your first useful task, no coding required.
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Most small teams are already using AI, usually without any rules in place. This is a plain-language guide to AI governance for a small business: what a good policy actually contains, the documents worth building, and free templates and a prompt to get you started.
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If you've ever set up an out-of-office reply, you've already built an automation. A plain-English tour of triggers, actions, filters, workflows, where automations live, and how data actually moves between apps.
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AI notetakers all converge on the same output — transcript, summary, action items. The interesting question isn't which tool to use, it's what you do with the output. Here are four automations I run for my business, plus the proactive follow-up agent that ties them together.
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The term 'agent' gets thrown around a lot, but agentic AI has evolved fast. Here's where we are in 2026 — from AutoGPT to OpenClaw to Claude Cowork — what's actually working, the governance and liability questions nobody's asking, and where we're heading in the next 2-3 years.
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Agents aren't chatbots with extra steps — they're systems with components that mirror what makes a human coworker effective. Here's what's actually inside one: the six primitives that work today, what's still missing, and why agent architecture increasingly resembles the architecture of a person.
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Chatbots aren't new, but most small business websites still don't have one — and many that do, do it badly. Here's a practical look at how to add a useful AI chatbot to your site, the trade-offs between hosted SaaS and custom builds, and the security and guardrail issues that actually matter.
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Email is a core part of every business, and AI has made it incredibly easy to automate the repetitive parts. Here are five simple email automations — some to show what's possible, others I actually run for my business.
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Your team is probably already using AI tools — but do you know what happens to the data they type in? This guide breaks down how ChatGPT, Gemini, Claude, and Perplexity handle your data, the real risks, and what you can do about it.
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There are a lot of automation tools out there — Make.com, Zapier, n8n, and more. This post breaks down the basics, compares the big three, and shows how Claude Cowork is changing the game.
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Automation sounds like magic — but before diving in, there are important things every small business should consider. This guide walks you through common pitfalls and how to get started the right way.
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